About GovConnex

‍GovConnex is a globally trusted political monitoring, research and relationship management platform operating in Australia, New Zealand and the United Kingdom. Our mission is to be the world’s leading provider of government information and workflow tools, with our vision to enable teams to understand, analyse and engage in government policy making. We are Australia’s leading government affairs research and relationship management software. Our customers include multiple ASX100 and Fortune 500 companies, as well as leading industry associations, trade unions, government business enterprises, consultancies, and NFPs.

About the role

We are seeking a highly skilled Account Manager to join our Australian team. Reporting to the Head of Customer Success, you will play a key role in maintaining and expanding our user base, driving customer satisfaction and growth.

We’re looking for someone with strong political knowledge, a passion for technology, and a customer-centric mindset.

What you will do

• Proactively engage customers during critical lifecycle events: renewals, executive business reviews, stakeholder engagements, etc.
• Manage and grow a pipeline of cross-sales, product upgrades, and contract renewals, meeting quarterly targets.
• Master the GovConnex platform and new products, delivering customer adoption playbooks and training.
• Support GovConnex customers, resolving product-related issues from start to finish in a dynamic, fast-paced environment.
• Use phone, chat, email, and video conferencing to optimise customer experiences.
• De-escalate and resolve issues with platform and industry expertise.
• Become a go-to product expert for customers and colleagues alike.
• Collaborate with cross-functional teams in product, support, and customer operations to drive customer success and secure long-term commitments.
• Approach the role with an entrepreneurial mindset.

What you will need

• Strong self-starter who is energetic and takes initiative
• Strong written and verbal communication skills.
• 2+ years of experience in account management, sales, or quota-carrying customer success.
• Sydney-based.
• Experience in a customer-facing role.
• Demonstrated problem-solving skills with keen attention to detail.
• Excellent organisational skills and experience in process improvement.
• Knowledge of the Australian political system.
• Interest in technology and software.
• Flexibility to adapt to changing responsibilities.
• Strong time management skills and the ability to prioritise effectively.
• Ability to travel to Canberra quarterly. 

What We Offer:

• Competitive Compensation: A highly competitive compensation package.
• Impactful Role: Opportunity to drive significant impact within the company.
• Growth Opportunities: Work with a proven, high-growth global organisation and advance your career.
  

How to Apply:

Email your CV and short answers to the following questions:

1. Why do you want to work at GovConnex?
2. What does your ideal role look like?
3. Anything else we should know about you?